Help with babylon software

Forum: CAT Tools Technical Help
Topic: Help with babylon software
Poster: odonalive

hi all

i bought

Full Text Translation - Lifetime
English Babylon Human Voice
Concise Oxford English Dictionary and Thesaurus Package
Merriam-Webster Collegiate Dictionary & Thesaurus

through babylons website this March

every time i go to their online chat on line they are offline.

I have downloaded the software via the link they sent me when i purchased it.

when I try to put in the license number it says that it is not compatible with what is installed. which i dont understand.

ive uninstalled and reinstalled but the result is the same.

i have been able to use the add in in word 5 times then it says i can upgrade the software.
which i dont get because ive already purchased it. i realise then oh this is a trial version so i get rid of it i e delete it but im back to square one.

does anyone have a telephone number in the states or anywhere in the world. ther website does nt provide a telephone number.

the pro life time version im guessing means that i will have life time license is this true
thanks

kevin